RM PROMO

Privacy Policy

Website: www.rmpromo.co.za
Business name: Reel Adventure Worx Media trading as RM Promo
Contact email: info@rmpromo.co.za
Effective date: 27 October 2026

1. Introduction

RM Promo respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, purchase our products or use our services.

We aim to handle all personal information responsibly and in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

By using our website or providing us with your personal information, you acknowledge that you have had the opportunity to read this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with RM Promo, we may collect the following information:

Contact details: Name, surname, company name, email address, telephone number and delivery address.
Business information: Company details, billing information and information required to prepare quotations or invoices.
Order information: Product selections, quantities, sizes, branding requirements, artwork, logos, specifications and delivery instructions.
Communication records: Enquiries, emails, messages, feedback and correspondence with our team.
Website information: IP address, browser type, device information, pages visited and other technical information, where collected through website analytics, cookies or similar technologies.
Marketing preferences: Your preferences regarding promotional communications and offers.

We only aim to collect information that is reasonably necessary for the purposes described in this policy.

3. How We Collect Information

We may collect personal information when you:

Complete a contact form on our website.
Request a quotation or submit an order.
Contact us by telephone, email or messaging platforms.
Provide information during a business meeting or consultation.
Interact with our social media pages or marketing campaigns.
Visit our website, where technical information may be collected through cookies or analytics tools.
Provide information through your employer, company representative or another authorised person.

Where personal information is obtained from another source, we will handle it in accordance with applicable privacy legislation.

4. Why We Use Your Information

RM Promo may use your personal information to:

Respond to enquiries and quotation requests.
Recommend suitable promotional products and branding solutions.
Prepare quotations, process orders and issue invoices.
Produce and deliver branded apparel, corporate gifts, promotional products, signage and other customised items.
Communicate about artwork approvals, production, stock availability, payments and deliveries.
Manage customer relationships and provide after-sales support.
Maintain business, accounting and tax records.
Improve our website, products and services.
Send marketing communications where legally permitted.
Prevent fraud, protect our business and comply with legal obligations.

We process personal information only where an appropriate lawful basis exists, including consent, contractual necessity, legal obligations or legitimate interests, as applicable.

5. Sharing Your Information

RM Promo does not sell your personal information to third parties.

Where necessary for legitimate business purposes, we may share relevant information with:

Suppliers and manufacturers involved in fulfilling your order.
Printing, embroidery, engraving and production partners.
Courier companies and delivery service providers.
Payment processors, banks and accounting service providers.
Website hosting, IT support and analytics providers.
Professional advisers, auditors or legal representatives.
Government authorities or regulators where disclosure is required by law.

We aim to share only the information reasonably necessary for the relevant purpose. Where third parties process personal information on our behalf, we take appropriate steps to protect it and meet applicable legal requirements.

6. Confidentiality of Customer Artwork and Branding

We understand that customer logos, artwork, brand guidelines and product designs are valuable business assets.

RM Promo uses customer-supplied artwork and branding information to prepare proofs, manufacture products, fulfil orders and provide related services.

We do not intentionally use customer artwork for unrelated purposes or disclose confidential artwork to unauthorised parties. Artwork may be shared with relevant production partners where necessary to complete an order.

We may only use a customer's logo, branded product images or completed project photographs in our portfolio, website or marketing material where we have the necessary permission or other lawful authority.

Customers should ensure that they have the necessary rights or authorisation to supply logos, artwork and other materials for reproduction.

7. Direct Marketing

RM Promo may communicate with existing and prospective customers about our products, services, promotions and new offerings where permitted by law.

Where consent is required, we will obtain it before sending direct marketing communications. We will respect applicable restrictions on unsolicited electronic communications.

You may opt out of marketing communications at any time by emailing info@rmpromo.co.za with the subject line Unsubscribe.

Even if you opt out of marketing, we may still contact you regarding existing quotations, orders, invoices or other necessary business matters.

8. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand website traffic and enhance the user experience.

Cookies may help us remember preferences, understand how visitors use our website and assess the effectiveness of our marketing.

Depending on the tools installed on our website, information may be processed by third-party analytics or advertising providers.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functiona